Suntra Car answers your questions about car rental in Tunisia.
You must be at least 25 years old and have held a driver’s license for more than two years. Certain vehicle categories may have specific requirements.
No, your valid national driver’s license is sufficient. Copies or loss affidavits are not accepted.
No, only drivers approved by Suntra Car may drive the vehicle. Adding a second driver is free.
No, our vehicles can only be driven in Tunisia.
If you provided flight details during booking, our team will wait for you at no extra cost, regardless of your arrival time.
Yes, delivery in cities with a Suntra Car agency is free. Fees may apply for locations outside our service area.
Payment is made upon vehicle pickup.
Yes, in dinars or other currencies. Please inform us in advance for cash payments.
Yes, but please notify us in advance.
No, only a pre-authorization is requested on your card.
Inspect the vehicle and verify the reported condition. Ensure the fuel level is correct.
The vehicle is provided with a quarter tank of fuel, which must be returned at the same level. Otherwise, a 20-dinar fee will be charged.
Inspect the vehicle with our agent, return the keys and accessories, and pay any additional fees if applicable.
Yes, if flight details are provided, we offer 24/7 delivery in covered areas.
No, towing is prohibited.
Yes, subject to availability. Alternatives will be offered if necessary.
A valid ID and driver’s license are required.
Call our 24/7 assistance number, which will be provided upon delivery.
Yes, inform us in advance. Fees may apply depending on the distance, except for rentals of 7 days or more.
No, you receive a quarter tank of fuel and must return it at the same level.
Beyond 6 hours, an additional day will be charged. An extension request is mandatory.
Unlimited mileage, maintenance, liability insurance, cleaning, oil, and a free baby seat upon request.
Yes, they are regularly updated based on the season.
Yes, there are no additional fees at agencies, cities, or airports.
A confirmation email with all details will be sent to you. Print it or keep it accessible.
Contact us with your email address, and we’ll resend it.
Yes, contact our agency with your reservation details.
It’s the portion of damages the customer is responsible for in case of an incident.
Liability and third-party insurance are included.
You are responsible for up to twice the deductible amount.
You only pay the deductible.
Nothing is charged if a police report is provided.
Damage to tires, windows, mirrors, or accessories is at your expense.
Yes, it can be provided at pickup or return, or sent by email upon request.
